Shipping Policy

1. Overview At SereniSleep®, we aim to deliver your order as quickly and efficiently as possible. This Shipping Policy outlines the shipping methods, costs, and timelines for your convenience.

2. Shipping Destinations We currently ship to the following locations:

• United Kingdom

• European Union countries

• United States

• Canada

• Australia

If your country is not listed, please contact us at support@serenisleep.com to inquire about shipping options.

3. Processing Times

• All orders are processed within 1-2 business days.

• Orders placed after 3 PM (local time) or on weekends/holidays will be processed on the next business day.

4. Shipping Costs

• Free Shipping: We offer free standard shipping on all orders.

5. Delivery Times

• Standard Shipping: Delivered within 5-7 business days.

6. Tracking Your Order Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time.

7. Delivery Delays While we strive to deliver your order on time, delays may occur due to:

• Customs clearance processes.

• Unforeseen courier delays.

• Natural disasters or other events beyond our control.

If your delivery is delayed, please contact us at support@serenisleep.com, and we will assist you.

8. Failed Delivery Attempts If a delivery attempt is unsuccessful due to an incorrect address or absence of the recipient, the package may be returned to us. In such cases:

• Additional shipping fees may apply to resend the package.

• Please ensure all delivery information is accurate at checkout.

9. Damaged or Missing Items If your order arrives damaged or items are missing:

• Contact us within 48 hours of delivery at support@serenisleep.com.

• Provide your order number and photos of the damage.

• We will arrange a replacement or refund for the affected items.

10. International Shipping For orders outside the United Kingdom:

• Customs fees or import taxes may apply and are the responsibility of the customer.

• Delivery times may vary based on customs clearance processes.

11. Changes to Shipping Policy We reserve the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.

12. Contact Us If you have any questions or concerns about your shipment, please contact us:

• Email: support@serenisleep.com