Returns and Refund Policy

1. Overview At SereniSleep®, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, our Returns and Refund Policy provides clear guidelines for returning items and receiving a refund.

2. Eligibility for Returns To qualify for a return, the following conditions must be met:

• The return request must be initiated within 30 days of receiving your order.

• The product must be clean and free from excessive wear or damage.

• Proof of purchase, such as an order confirmation or receipt, must be provided.

3. Trial Period We understand that SereniSleep® is a product you need to test to determine its effectiveness. That’s why we allow you to use the product during the 30-day trial period. If you’re not satisfied with the results, you can return it, even if it has been used.

4. Non-Returnable Items The following items are not eligible for returns:

• Products returned after the 30-day window.

• Free gifts or promotional items.

5. How to Initiate a Return To start the return process, follow these steps:

1. Contact us at support@serenisleep.com with your order number and reason for the return.

2. Our team will provide you with instructions and a return shipping address.

3. Ship the item back to us using a trackable shipping service. Customers are responsible for return shipping costs.

6. Refund Process Once we receive and inspect your returned item, we will:

• Notify you of the approval or rejection of your refund.

• If approved, process the refund to your original payment method within 5-7 business days.

7. Exchanges If you wish to exchange your item for a different size or replacement product:

• Contact us at support@serenisleep.com within 30 days of receiving your order.

•Exchanges are subject to product availability.

8. Damaged or Defective Products If your product arrives damaged or defective:

• Contact us immediately at support@serenisleep.com with photos of the damage and your order number.

• We will provide a replacement at no additional cost.

9. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Original shipping fees are non-refundable.

10. Refund Exceptions Refunds may be denied if:

• The item is returned excessively worn or damaged beyond normal use during the trial period.

• The return is initiated after the 30-day window.

11. Contact Us If you have any questions about our Returns and Refund Policy, please contact us:

• Email: support@serenisleep.com